Privacy Policy

Senso Sleep
Effective Date: [Insert Date]

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1. Who We Are

Senso Sleep is a mattress and sleep products brand operating in the United Arab Emirates.

Our website address is:
👉 https://sensosleep.ae

For any privacy-related inquiries, you may contact us at:
📧 [Insert Official Email Address]

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2. Information We Collect

We collect information to provide and improve our services, process orders, and enhance customer experience.

A. Comments

When visitors leave comments on our website, we collect:

• Data shown in the comments form

• Visitor’s IP address

• Browser user agent string (for spam detection)

An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/

After approval, your profile picture may be visible publicly alongside your comment.

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B. Orders & Customer Accounts (WooCommerce)

When you place an order or register an account, we collect:

• Full name

• Billing & shipping address

• Email address

• Phone number

• Payment details (processed securely by third-party payment providers)

• Order history

We do not store full card details on our servers. Payments are processed via secure, PCI-compliant payment gateways.

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C. Media Uploads

If you upload images to the website (e.g., via forms or reviews), avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to extract location data from uploaded images.

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3. Cookies

We use cookies to enhance user experience.

A. Comments Cookies

If you leave a comment, you may opt-in to saving your name, email, and website in cookies.
These cookies last for one year.

B. Login Cookies

• Temporary cookie to check browser compatibility (deleted when browser closes)

• Login cookies last 2 days

• “Remember Me” login lasts 2 weeks

• Screen preference cookies last 1 year

• Editing cookies expire after 1 day

You may disable cookies in your browser settings, but certain features may not function properly.

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4. Embedded Content from Other Websites

Articles or product pages may include embedded content (videos, images, social media posts).

Embedded content behaves exactly as if you visited the external website. These third-party websites may:

• Collect data about you

• Use cookies

• Track interactions

• Monitor engagement

We are not responsible for third-party privacy practices.

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5. How We Use Your Information

We use collected data to:

• Process and deliver orders

• Provide customer support

• Improve website performance

• Send order confirmations and updates

• Prevent fraud and spam

• Comply with UAE legal obligations

Marketing emails are only sent if you opt-in.

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6. Who We Share Your Data With

We may share data with:

• Payment service providers

• Shipping and logistics partners

• IT hosting providers

• Spam detection services

• UAE regulatory authorities (if legally required)

If you request a password reset, your IP address will be included in the reset email.

We do not sell or rent personal data to third parties.

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7. Data Retention

• Comments and metadata are retained indefinitely.

• Registered user data is stored as long as the account exists.

• Order records are retained for accounting and VAT compliance under UAE law.

• Marketing data is stored until you unsubscribe.

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8. Your Rights Over Your Data

If you have an account or have left comments, you may:

• Request a copy of your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

Note: Some data may be retained for legal, accounting, or security purposes.

To make a request, contact:
📧 info@sensosleep.ae

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9. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Our website hosting and data storage may be located within or outside the UAE, but always handled with secure, industry-standard safeguards.

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10. Security Measures

We implement:

• SSL encryption (HTTPS)

• Secure hosting infrastructure

• Restricted admin access

• Firewall and malware monitoring

• Secure payment gateway integration

However, no internet transmission is 100% secure.

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11. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from minors.

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12. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.